Privacy Policy

At CromNex Technology, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, or use our laptop parts, computer hardware, repair, upgrade, and related services.

1. Information We Collect

We may collect the following information when you interact with us:

  • Name
  • Mobile/telephone number
  • Email address
  • Billing and delivery address
  • Product or service requirements
  • Device or laptop information provided for repair or service
  • Payment and transaction details
  • Information submitted through contact or inquiry forms
  • Website usage information such as IP address, browser type, and pages visited

2. How We Use Your Information

We may use your information to:

  • Process product orders and service requests
  • Provide laptop and computer repair services
  • Supply spare parts, accessories, and hardware
  • Contact you regarding inquiries, orders, repairs, or quotations
  • Provide customer support
  • Process payments and maintain transaction records
  • Improve our website, products, and services
  • Send service-related notifications and updates
  • Prevent fraud, misuse, or unauthorized activities
  • Comply with applicable legal and regulatory requirements

3. Sharing of Information

CromNex Technology does not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers, payment processors, delivery partners, technical service providers, or government/legal authorities when required to provide services or comply with applicable law.

4. Payment Information

Payments may be processed through third-party payment providers. CromNex Technology does not intentionally store complete debit card, credit card, or banking credentials on its own systems unless required and legally permitted.

You should review the privacy policies of the relevant payment provider before completing a transaction.

5. Laptop & Device Information

When you submit a laptop, desktop, or other device for repair or upgrade, we may need to access information necessary to diagnose and complete the requested service.

Customers are responsible for backing up important personal data before submitting a device for service. CromNex Technology is not responsible for loss of personal files, data, or software resulting from repair, replacement, formatting, operating-system installation, or hardware failure.

6. Cookies

Our website may use cookies and similar technologies to improve website functionality, understand visitor activity, remember preferences, and improve user experience.

You can disable cookies through your browser settings, although some website features may not function properly.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, comply with legal obligations, and enforce our agreements.

9. Third-Party Websites

Our website may contain links to third-party websites or services. CromNex Technology is not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing their respective privacy policies before providing personal information.

10. Children's Privacy

Our website and services are not intentionally directed toward children. We do not knowingly collect personal information from children without appropriate consent where such consent is required by law.

11. Your Privacy Rights

Subject to applicable law, you may request to:

  • Know what personal information we hold about you
  • Correct inaccurate information
  • Request deletion of information where legally permitted
  • Withdraw consent for certain communications
  • Ask questions about how your information is being used

To make a privacy-related request, please contact us using the details below.

12. Changes to This Privacy Policy

CromNex Technology may update this Privacy Policy from time to time. Any changes will be published on this page with the updated effective date.

13. Contact Us

CromNex Technology
Address: 114A, 1st Floor, Bajaj House, 97 Nehru Place, New Delhi – 110019
Phone: 9873458422
Email: cromnix.technology@gamil.com
Website: www.cromnex.com

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us.